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Memes30104's avatar
Memes30104
Newcomer
3 days ago

Missing Games on EA app

I had purchest/Used a code For some SIm 4 packs,but only 1 is showing,and the ones i had brought Ages ago shows as "buy/purchse" where do i find my packs and how can i get them back without spending even more money?

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hey Memes30104​ have you checked to ensure that you are not logged into a secondary account?

    Happens way more than you would think: logging into a secondary account and thinking all your games have disappeared.

    If you log out of the EA app you can then hit Forgot Password on the login page and enter any email accounts you have to see if you can find the main account.

    If you can test this and let me know how you get on, that would be great. 

    Darko

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