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BIGPAPPAPUMP65's avatar
BIGPAPPAPUMP65
Seasoned Newcomer
8 days ago

Missing in Game Purchase content

  I purchased 13000 bfc coins and only received 11000. Can't get customer service BECAUSE IT DOESN'T EXIST ! Absolutely BS that is says "contact us at the bottom" when that doesn't exist at all ! AI...
technical issues
EA_LunardustCat's avatar
EA_LunardustCat
Icon for Community Manager rankCommunity Manager
8 days ago

Thanks for supporting Battlefield 6, and I’m sorry to hear that you’re still missing part of your Battlefield Coins after the purchase was confirmed by Microsoft.

If the transaction went through successfully, please allow at least 24 hours from the time of purchase. It can sometimes take a while for the purchase to process and for the content to appear in-game.

If it has already been more than 24 hours and you’re still missing the remaining 2,000 BFC, you’ll need to contact our support. We don’t have access to account or transaction details here on the forums.

If the automated assistant isn’t directing you to the right place, try selecting an account-related issue and then check the Chat with us option.

BIGPAPPAPUMP65's avatar
BIGPAPPAPUMP65
Seasoned Newcomer
5 days ago

Yes, it's been more than 24 hrs and no the rest of it has not shown. Here's the thing your link, I've tried that. It said I don't exist and then it said I have no purchase history THEREFORE I will never be able to get past THAT point and reach a person. The ONLY possible way to find a person was this post, this whole system is a fail and needs to be done away with. I can only imagine how many people have tried to reach you but the system you have in place will not let them bc of its own failures. So how does one reach a person if the system itself is the reason we are not able to speak? 

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    5 days ago

    I get why you’re frustrated with the support flow, though; EA Help is still the route I can only recommend.

    When going through the automated assistant, try selecting an account access-related issue, then explain that you’re trying to reach an Advisor. That may help surface the Chat with Us option.

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