No refund after buying and playing FC 27

Hi there, I hear where you are coming from, and I understand this is a frustrating situation to run into.

Since the forums team cannot access billing details, see your purchase history, or process refunds, we aren't able to manually override or change this. However, you can contact our live support team at EA Help to have them look into your account details. They can manually review the dates of your subscription versus your standalone purchase to double-check if you are eligible for any policy exceptions or manual processing in this scenario, as the automated tool won't allow it.

Please try contacting EA Help again. If you run into any issues, let us know, and we will do our best to help you get in touch with them. 

Back again. The cheerfull answer I keep receiving from EA Help Fan Care(?), regardless of how I try to rephrase my case:  

"Our live advisors don't currently support this type of issue. Check out forums.ea.com. Post your issue if you don't find a solution. Otherwise, if you have more details, I can try helping again."

Quite frustrating! Pushing customers to go around in circles. I've read some other posts on the forums and the same pattern is visible: Customers asking or begging for the chance to communicate with or help of an actual human representative, instead of having the mind dumbing experience, frustrating chatsessions with Ai and dismissing strategy EA calls "Live advisors".

Really an effective strategy for a company like EA to alienate buyers and potential buyers. 

I will sit the purchase of FC 27 out, heck... it's just €49.  For me that's survivable, for EA not that much I guess.

But I'm really not in the mood to keep logging in to check useless EA "help"-pages or forums and I will never again fall for whatever subscription from EA and surely won't recommend people I know to do it anymore. After havingbought every installment of Fifa and/or FC since 1994 on a Sega Megadrive, even ignoring the minor changes with every installment or questionable updates, it's time for me to part from EA with a sh** feeling. As a parent I will not allow the game to be purchased in my home either by my sons anymore either, not on PC, not on consoles. 

I wish EA good luck with their AI support vs. customers. 

I completely understand why you're walking away from this feeling so frustrated. It is incredibly disappointing that our support system made you feel dismissed and pushed you in circles.

Because refund requests are mostly automated, the bot can get stuck sending you in circles back to the refund tool. If you do decide to try again, a helpful workaround is to select "Account Issue" when starting the chat. This usually bypasses the automated refund loop and routes you directly to a live advisor who can manually review your purchase history.