Forum Discussion

Dylpicklekes's avatar
Dylpicklekes
Rising Newcomer
13 hours ago

My account email is stuck.

Okay so kind of a complicated situation here. For some odd reason when i was a wee lad i decided to sign into my apex account while playing on my friends ps4 on his profile. Somehow this caused the email linked to my EA account to switch to my old friends email. This was never an issue for years that i played on PS because my apex account was always linked to my Playstation profile (which is the only way i luckily still have access to this account) Fast forward years to when i started gaming on PC, i had an issue. I noticed that i could sign into my EA account but i wasn’t allowed to make any changes because i couldn’t verify the email. I’ve reached out to this friend, he no longer has any way to access the current email linked to my account. I’ve been stuck with this for years trying to fix it, i’ve poured so much money into Apex Legends and if i ever got locked out or lost my account due to this i would be so upset. If anyone can help please please do🙏🙏.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Hi there. I'm sorry to say, we're not able to help with account related issues over the EA Forums. An advisor will need to assist. You can open a case by using the 'Contact us' button at the bottom of this page. Thanks!