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AnytimeM8's avatar
AnytimeM8
Rising Newcomer
23 days ago

My account has been hacked

My EA account has been hacked and they've changed the email attached to it, also they have set-up 2FA so I cannot change anything on my account without it sending them a verification email. I've ma...
ea help
login issue
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
23 days ago

Hey AnytimeM8​, 

Sorry to hear someone else had gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control (understandably you won't be able to get through them all).

After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

Once you've gone through the steps linked above, you can use the Contact us option at the bottom of the page that will get you in touch with the support team so they can help with the account recovery.

  • AnytimeM8's avatar
    AnytimeM8
    Rising Newcomer
    22 days ago

    I've clicked that contact us button multiple times but it sends an email to the email account they've used to take my account. Do I just accept I've lost my account then? As I obviously can't get through to someone that can actually help 

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