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icywrisT7's avatar
icywrisT7
Rising Newcomer
1 day ago
Solved

My Account Has HACKED....

My account has hacked. I want to change my e-mail but, there is a warning which is "You can't change the e-mail because you changed it shortly".

I want to change my e-mail. Please help me quickly, i just want to play Rivals on FC27...

  • Hi icywrisT7​ ,

    I am sorry to hear that your account has been hacked and that you're running into this error when trying to secure it. I know how stressful it is to have your account compromised.

    Unfortunately, we cannot access your backend account details or modify credentials here on the public forums.

    To get this resolved, you will need to take the following steps:

    1. Secure what you can right now
      If you still have any access to your profile, please review our official Hacked Account Recovery Guide to update your password and set up Login Verification (2FA) immediately to prevent further access by the intruder:
      What to do if your EA Account was hacked
    2. Contact Support to override the email lock
      Because of the cooldown lock, our advisor needs to manually verify your account ownership and update your email address on the backend. Please scroll to the bottom of the guide above and select Contact Us, or use our direct webform to open a support case.

    I hope our support team can help you recover your credentials and get you back onto the pitch quickly. 

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi icywrisT7​ ,

    I am sorry to hear that your account has been hacked and that you're running into this error when trying to secure it. I know how stressful it is to have your account compromised.

    Unfortunately, we cannot access your backend account details or modify credentials here on the public forums.

    To get this resolved, you will need to take the following steps:

    1. Secure what you can right now
      If you still have any access to your profile, please review our official Hacked Account Recovery Guide to update your password and set up Login Verification (2FA) immediately to prevent further access by the intruder:
      What to do if your EA Account was hacked
    2. Contact Support to override the email lock
      Because of the cooldown lock, our advisor needs to manually verify your account ownership and update your email address on the backend. Please scroll to the bottom of the guide above and select Contact Us, or use our direct webform to open a support case.

    I hope our support team can help you recover your credentials and get you back onto the pitch quickly. 

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