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Justice4Jess's avatar
Justice4Jess
Rising Newcomer
8 months ago
Solved

My account says not located.

I have an account that I made a while back. It’s connected to my email. I don’t remember the password.. when I try to reset the password and put in my email, it says no EA account found. When I try t...
account info
  • EA_Lanna's avatar
    EA_Lanna
    8 months ago

    Hi Justice4Jess​, 

    I'm really sorry you're dealing with this. That sounds like a frustrating situation to be in.

    As the account is sending verification codes to contact details you can’t access anymore, and the password reset isn’t working, it'd be best to reach out to the EA Support team. They’re the only ones who can verify ownership and assist with account recovery.

    Click this link to start a help case:
    👉 https://help.ea.com/solutions/?product=ea-account&category=manage-my-account&topic=login-ea-account

    It can really help speed things up to have the following information ready for the support team:

    • The email address you used to make your EA Account.
    • Any usernames or console IDs (e.g., Xbox Live Gamertags or PlayStation™ Network Online IDs) connected to your EA Account.
    • Any invoice numbers from games you’ve bought from our store (EA App or Origin) or product codes for your games.

     

    I hope you're able to get back into your account soon.

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
8 months ago

Hi Justice4Jess​, 

I'm really sorry you're dealing with this. That sounds like a frustrating situation to be in.

As the account is sending verification codes to contact details you can’t access anymore, and the password reset isn’t working, it'd be best to reach out to the EA Support team. They’re the only ones who can verify ownership and assist with account recovery.

Click this link to start a help case:
👉 https://help.ea.com/solutions/?product=ea-account&category=manage-my-account&topic=login-ea-account

It can really help speed things up to have the following information ready for the support team:

  • The email address you used to make your EA Account.
  • Any usernames or console IDs (e.g., Xbox Live Gamertags or PlayStation™ Network Online IDs) connected to your EA Account.
  • Any invoice numbers from games you’ve bought from our store (EA App or Origin) or product codes for your games.

 

I hope you're able to get back into your account soon.

- EA_Lanna

  • Justice4Jess's avatar
    Justice4Jess
    Rising Newcomer
    8 months ago

    That’s how I got here. I spoke to someone and at the end of the conversation he told me to make a discussion here. I’m confused.

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      8 months ago

      Hi Justice4Jess​,

      Thanks for explaining. I totally get why you're confused after that. It sounds like there's been a bit of a mix-up. 

      If a member of the support team directed you here, it may have been to share feedback about your experience or ask general questions. Either way, for anything involving account changes or verification issues, you'll need to continue working with the support team.

      To clarify, these forums are great for general game questions, gameplay tips, flagging bugs or feedback sharing, but we don't have access to account systems or tools to verify or recover accounts. That kind of help can only come from EA Support directly. For that same reason, the EA Help articles about login issues, compromised accounts, and updating account information direct users to connect with the support team through the support page, not the forums. 

      Sorry for the confusion. I know this kind of thing can be exhausting, and I really hope you're able to get it sorted soon.

      - EA_Lanna

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