my account was compromised – unknown Xbox account linked

Hi Tattendants​,

Thanks for reaching out and taking the time to provide such a detailed explanation of your situation.

I understand how concerning and frustrating it must be to discover an unfamiliar Xbox account linked to your EA Account, especially when you've also noticed unusual match activity and received a ban.

Since you've already gathered evidence of the suspicious activity and account recovery, I'd recommend contacting our support team through the webform and providing a detailed explanation of what happened.

When submitting your case, please make sure to include the relevant information and supporting evidence, such as the unfamiliar Xbox account, unusual match history, and your previous account recovery records. It's also important to clearly explain that you believe the suspicious activity occurred while your account was compromised.

You can also refer to these EA Help guides:

• What to do if your EA Account was hacked
• How to appeal a ban or suspension

Unfortunately, we're unable to investigate account access, unlink accounts, or review and overturn ban decisions from the forum side. Ban appeals are handled by our Terms of Service (ToS) team, who will review the information provided.

I understand this isn't an easy situation, especially after the steps you've already taken to recover and secure your account.

Thanks again for your patience, and I hope you're able to get some clarity on your case soon!