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Skywalker81019's avatar
2 days ago

My another EA account has been hacked 2years ago and i can't login.

My another EA account has been hacked 2years ago and i can't log in anymore,my another EA account first email was [edit: email address removed],but it was changed now, the EA id is Star3et.And EA app said can't find my EA email😭i want to use the account to play APEX Legends so much.......

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    12 minutes ago

    Hi Skywalker81019​

    Skywalker81019 wrote:

    My another EA account has been hacked 2years ago and i can't log in anymore

    I'm so sorry to hear that. If you can't log in, please get in touch with our support team directly as soon as you are able to. To reach them, open this guide, scroll to the bottom, and select 'Contact Us'. The EANextSteps bot will help you create a case and connect you to a support agent from there.

    Please make sure to have the following information ready.

    • The email address you used to make your EA Account.
    • Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.
    • Any invoice numbers from games you’ve bought from our store or product codes for your games.
    • If you’re trying to get back into a mobile game, have your mobile game’s ID ready.

     

    - EA_Lanna

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