Forum Discussion

Drael01's avatar
Drael01
Rising Newcomer
2 days ago
Solved

my ea account hacked

My EA account was stolen and banned, so I can't log in and remove the Steam connection. I can't play the games in my library either. How can I disconnect the banned account from Steam?
  • EA_Pythia's avatar
    2 days ago

    Hello Drael01​,

    if your account got hacked and then banned due to the hackers actions, you first have to contact Support regarding the hack and get confirmation/secure the account with the help of Support. After regaining access to your account, you can appeal the ban, which will take a few days.

    While an account is banned, it's not possible to make any changes, such as removing a platform account. You first have to get the account unbanned before being able to do this. 

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