My Epic account was hijacked by another EA user — EA Support won't help

Question

I previously purchased several EA games through Epic Games. About 4–5 days ago, I wanted to play one of them again. When I launched the game and reached the setup stage, I was asked to connect an EA account.

That’s when I discovered something very serious: my Epic Games account had been linked to an EA account that I have never used and do not recognize.

I never created this EA account and I absolutely did not authorize this connection. I believe someone gained unauthorized access to my Epic Games account and linked their own EA account to it.

I contacted Epic Games Support, but they told me they cannot remove or change the EA connection and that I need to contact EA.

I then contacted EA Support, but they keep asking me to provide the account information of the person who linked their EA account to mine. I don’t know this person. How am I supposed to know their personal or account information?

I have told EA that I can prove ownership of my own Epic Games account and my own EA account. I can also provide purchase receipts and any other information needed to verify that I am the legitimate owner. However, they say this is not enough.

I am not asking for access to the other person’s account or for their personal information. I simply want EA to investigate how this unauthorized connection happened and reconnect my Epic Games account to my legitimate EA account.

Has anyone experienced something similar? If so, how did you manage to get EA to resolve it?

ea_barry · Answer

kartalizma36​&nbsp;
Check the link below for info on securing your account:
Secure a potentially hacked account
If required, click the link below for EA Help:
EA Help
Thanks. EA_Barry

kartalizma36 · Answer

My EA account was NOT stolen. This is not the issue.

Another person used their own EA account to take over my Epic Games account and link it to their own EA account.

The compromised account is my Epic Games account, while the EA account involved belongs to the person who took it over.

Please investigate this correctly, remove the unauthorized link, and restore the connection between my Epic Games account and my EA account.

I've been trying to explain this for days.

kartalizma36 · Answer

EA_Barry​&nbsp;I contacted your customer representatives again.1-First, it told me that my Epic Games account wasn't linked to any EA Games account.2-I declined this and shared a screenshot of the linked EA Games account3-Afterwards, I told the customer service representative that the Epic account belonged to me, stated that the account verification screenshots served as proof, and said I would submit that evidence.4-This time, the customer service representative asked me to verify an EA Games account that didn't belong to me but was using my Epic account.&nbsp;Are you serious? What kind of service is this? How am I supposed to verify the account of a complete stranger who hijacked my account without authorization?Instead of resolving the issue, you are steering it toward a deadlock.Put an end to this disgrace and retrieve my Epic account from the EA Games user who is accessing it through your service.