My EA Account is in Indonesia, I also live in Indonesia. But why my Webstore account is in Singapore? And I can't make a purchase when I switch to Indonesia.
I email them multiple time and didn't get the answer.
Community ManagerHi terubozu7,
Thank you for reaching out. I'm sorry to hear you're running into trouble with making a purchase on the webstore due to a region mismatch. I can definitely understand your frustration, especially after you've tried to get in touch via email without a response.
For account security and privacy reasons, we are unable to investigate or make changes to account or billing information here on the forums. Issues involving account region settings can be complex and need to be handled directly by our support team.
The best way to get this resolved is to speak with our support team who can access your account details. I recommend trying to open a case for this issue on the EA Help site, and selecting the live chat option if it is available for your region.
If live chat isn't available, you can also submit a ticket using this webform. Please be sure to clearly explain the region difference between your EA Account (Indonesia) and the webstore (Singapore).
I hope the team can get this straightened out for you quickly.
Community Manager
Community Admin
