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TonytSimmons95X's avatar
1 month ago

MY STEAM ACCOUNT IS LINKED TO AN OLD AND DEACTIVATED EMAIL ACCOUNT!

I've tried customer support and even that wasn't helpful! 
I cannot unlink my steam account from my old email account that has my old EA account.

I'm using a different EA account that is my actual EA account but I cannot link my steam.

Please HELP!
Can EA please just completely deactivate the EA account that has my steam linked?!

I can provide the "email" that EA account has (THE EMAIL IS DEACTIVATED AND HAS BEEN FOR A LONG TIME, SO ANY CODES SENT TO IT OR ANY EMAILS SENT TO IT WILL REMAIN UNREAD BECAUSE I WILL NOT HAVE ACCESS TO IT).
I can provide my steam account as well to prove that it belongs to me.

I just want to play FC26, but after these issues I tried to get a refund from Steam, but Steam would not allow a refund and I have 0 minutes played!

1 Reply

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey TonytSimmons95X​,

    Unfortunately we can't help with account issues here on the forums, and you'll need to reach out to our live support team to either get the email changed or have the account removed. You mention that they're not able to help though; are you not able to get through to them, or what's happening exactly?

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