No Advisor Support Line?
EA is very frustrating. I have been looking for a way to reach out for customer support to get a refund but it is impossible to get some help in EA. Anyone know a direct number or email or a place to...
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I already tried that. By the time I was looking to request for a refund, the purchase became "ineligible to refund". What do you guide me to do.
EA_LunardustCatCommunity Manager
As explained in the article I shared in my previous post, if the purchase is marked as ineligible for a refund, it unfortunately isn’t eligible for one. I’m sorry about that.
If you believe you’re entitled to a refund from EA but haven’t received one, please contact our support team using the Contact Us button at the bottom of the EA Help page before submitting a chargeback.
If you submit a chargeback for a refund that’s outside of our refund policy, we may take one of the following actions to protect accounts from suspected fraud:
- lock or restrict your EA Account
- remove the content charged back.
In either case, we’ll send you an email about our decision and what you can do about it.
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