No longer access to my account

Question

Hello everyone,I am stuck in a frustrating loop and hope someone here can give me some advice.I no longer have access to the old email address linked to my EA account, which means I can't receive verification codes and can't play games like Battlefield anymore.I already contacted EA Help, but the verification process failed because they said there were too many discrepancies even though I felt I provided all the proof and purchase history I had.After that initial failed chat, the option to speak to a real human advisor completely disappeared. Whenever I try to open a new case or update my account details now, the system blocks me with the error message: "This issue isn't supported by advisors".It feels incredibly unfair to be locked out of games I bought, with no way left to even speak to an actual person. Has anyone else experienced this error message or found a way to bypass this block so I can speak with a senior support advisor?Thanks in advance for any advice or tips!

ea_barry · Answer

Mlxxed​&nbsp;
Account security is important to us.
When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.
If you’re able to regain access to your email account later, you can resume this case on EA Help at&nbsp;help.ea.com/my-cases/&nbsp;or click Contact Us on any&nbsp;help.ea.com page to start a new case.

mlxxed · Answer

I understand, truly, but i am now not able to play the game i payed 70 euros for. Just because i closed my emailadress because it got compromised. That is insane to me. Also the fact that one of the agents in the live chat told me after the failed verification, and i quote: "I understand how you feel, however you are very very close to the correct information. Due to the rush you answered something wrong so please take your time and relax, don't gather details on rush", is just insane to me. So i ALMOST have access to my account again? It feels to me that these people are NOT taking this seriously by answering like that. And what also baffles me is the fact that i cannot buy the game again on Steam because the friggin EA account is linked to it and cant be unlinked... I can literally provide the proof of when i bought the game, when i bought coins for apex legend and all those shenanigans.

Surely there has to be another route i can take?

Edit: EA_Barry I cant create another case because it wont let me anymore. i simply get the message "This issue isn't supported by advisors".

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No longer access to my account

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