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TarynEmilee's avatar
TarynEmilee
New Novice
6 months ago
Solved

No Verification Emails?

I got a new computer and I'm trying to move my account over. I know my password and info since I use it often, but it's asking for an emailed code verification. The email is correct, but I haven't received any emails. I tried using EA help for it, but that also asked for verification even though it's already logged in. 

I already found the discussion using the POGO thing and the picture said to click profile and then my EA account. I don't have the EA account option? My account is old but still used nearly every day, and I've gotten a new computer before and never had this issue. I don't know what else to try.

  • Go to Settings > Junk mail in your email account and add the following address as a safe sender: EA@e.ea.com 

    After doing this, emails from EA should come through successfully. It works for me.

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