Forum Discussion

Shinobi_Kamui's avatar
Shinobi_Kamui
Seasoned Newcomer
2 months ago

Not letting me change email for 2+Months and other 200+ People

I have been trying to update my EA email address for 2 months as currently its on my work email and i am leaving the job i will have to turn in the work email in 15 days and EA is not letting me change email address it gives error on Browser Cant complete your request.

Went to Live chat gave the code from creation/original email they are saying due to security reason cant change your email.

Posted on reddit and discord and found out this issue is happening to 200+ people what are you guys doing why are email change disabled atleast let the live chat support guys change email if we provide ownership proof what do i do now i have to turn in my email in 15 days and if i am unable to change email i am basically giving away my apex account with 3000+ hours 1000$+ spent . I need to know the reason why EA has permanently disabled email changes for everyone!.

5 Replies

  • Shinobi_Kamui's avatar
    Shinobi_Kamui
    Seasoned Newcomer
    2 months ago

    i made post on Reddit and discord Apex Middle East (30k+ Members) got 200+ replies that this is happening to them as well. It gives cant Complete your Request error on the Account information page after you give it the code. If you go on Live chat they are giving everyone same response due to security reason we cant change your email right now contact later (i waited 2 months already)

  • 1ndraking's avatar
    1ndraking
    Rising Newcomer
    2 months ago

    I been facing the same issue, My local country email domain is shutting down and when i try to contact EA live chat for email change. its been denied due to security reason which i think its total nonsense reason as in my three years of  playing apex legends i  did not once change the email so why this lame excuses and no support for the players?

    This need to be changed there are alot like us who are facing this critical issue and EA is total silent about this sadly.

  • was searching for a solution for this having same issue i have not changed my email for almost 2+ years now i need to switch email as the email provider (local) is a **bleep**y one which goes down again and again and has terrible security i decided to change email 1 month ago they told me to contact them later. Made new ticket today in live chat again got same reply contact us later due to security reason we cant change your email. I think this might be due to VPN as most middle eastern countries have to use VPN for Discord/whatsapp and due to VPN it might be disabling email change or raising a security flag on account.

  • G0ldenDome's avatar
    G0ldenDome
    Rising Newcomer
    11 days ago

    samething with me for 4 months i am getting same response that due to security reason we cant change your email contact later i have been making ticket everymonth for the last 4 months and i get same copy paste reply.

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!1,327 PostsLatest Activity: 9 minutes ago