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paigeerym's avatar
paigeerym
Newcomer
4 months ago
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Not receiving emails from EA, can't complete two step verification

does anyone have a solution?  I have made sure that the ea email is in my safe senders list, checked spam and other folders of my emails, and have also made sure it is the correct email on the accou...
  • EA_Poppy's avatar
    4 months ago

    Hi paigeerym​,

    In that case, maybe the best option would be to change your two-factor authentication to another method, like text message, for example.

    But to do so, you need to be able to receive a code on the email, so reach out to EA Support for further help on this issue. You can also find chat support on EA Help, which probably works better for you. 

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