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Anoniem33's avatar
Anoniem33
Newcomer
5 hours ago

Are there still any advisors available at all?

I keep trying to contact support using this form: 

https://help.ea.com/en/customer-care/

(Which was a pain to find, by the way, I literally had to google it and find a link in a Reddit post)

I've switched between reasons and issues but it all gives me the same screen: 

I am an EU citizen and I want to exercise my Right To Be Forgotten.

That issue isn't supported.

I've asked to delete my account. Not supported. Tried other reasons: game breaking bug in The Sims 4. Not supported. Can't launch The Sims 4. Not supported. Asking for troubleshooting tips in Spore. Not supported. Asked to view account data. Not supported. More troubleshooting tips in another game. Not supported. Link an account. Not supported. That was yesterday. I'm trying again today,  using the chat bot this time. Still no support, not even if I claim my account was hacked, which should be an emergency situation.

I'm at my wits end right now. I don't use this account anymore, but it still has all of my data, stored in a vault, guarded by nothing but machines, being carelessly bought and sold with no repercussions whatsoever. And I can't do anything about it because the support team seemingly doesn't exist.

I'm going to leave this here and I'm not coming back until at least 24 hours from now. I need to take a break...💀

Just in case: please don't refer me to the help site. I've tried. Doesn't work. Give me an actual e-mail or phone number I can contact you with, or something else. Literally anything but the help site (or Twitter).

 

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1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hey Anoniem33​, our live support covers a variety of issues, but there are many that they cannot assist with, and as such you can make use of our help articles or the forums.

    If looking to delete your account, you can find all the info on how to do so here

    I tested it just there and was able to create an account deletion case and speak with one of our advisers.

    Can you take a minute to review the help article and then try again.

    Darko

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