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Hudson0riginal's avatar
Hudson0riginal
Newcomer
11 days ago
Solved

Not receiving emails

Hi, I can't get into my Ea account because I can't reset my password or verification code. I'm not receiving my email, and I did check my junk, trash basically everywhere need help, 
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  • EA_Lanna's avatar
    EA_Lanna
    11 days ago

    Hi Hudson0riginal​, 

    Thank you for proactively checking the junk and trash inboxes. It might help to add EA's email, 'ea@e.ea.com,' to your safe sender list and try again.

    Failing that, it could be that the email registered to the EA account is different from the one being checked. Could you double-check if there are any past emails from EA about that EA account to confirm if it's the correct email you're checking?

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
11 days ago

Hi Hudson0riginal​, 

Thank you for proactively checking the junk and trash inboxes. It might help to add EA's email, 'ea@e.ea.com,' to your safe sender list and try again.

Failing that, it could be that the email registered to the EA account is different from the one being checked. Could you double-check if there are any past emails from EA about that EA account to confirm if it's the correct email you're checking?

- EA_Lanna

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