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rejkov1980's avatar
rejkov1980
Seasoned Newcomer
1 month ago

Official Complaint: Lack of consumer choice regarding Cloud Saves

Official Complaint: Lack of consumer choice regarding Cloud Saves and forced data storage in EA App

Dear EA Support and Compliance Team,

I am writing to lodge a formal complaint regarding the unacceptable user experience and restrictive practices enforced by the EA App.

As a paying customer who purchased Mass Effect: Legendary Edition, I am deeply dissatisfied with the fact that the EA App completely deprives me of the choice to opt-out of Cloud Saves synchronization.

Your platform continuously encounters synchronisation errors, which actively blocks me from launching and enjoying a single player game that I legally bought. More importantly, I strongly object to EA forcing me to store my personal saved game datas on external, unknown cloud servers without giving me a native option to disable this feature within the client.

The previous Origin client respected user preferences by including a simple toggle to disable cloud storage. Forcing users into an unstable online syncing system for local, single-player experiences is an anti-consumer practice that disregards the privacy and control I should have over files generated on my own hardware. My saved files belong on my computer, not on your servers against my will.

I demand that this issue be escalated to your technical and product development teams. The EA App desperately needs to re-introduce the option to completely disable Cloud Saves, allowing users to rely solely on local storage.

Fix your platform and respect your users' choices. I expect a non-automated, human response addressing why this basic function is being withheld from consumers.

Regards,

Imre Lados

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1 Reply

  • X_V1n_Petr0l_X's avatar
    X_V1n_Petr0l_X
    Newcomer
    10 hours ago

    I agree with this. EA has taken away the possibility of starting a new save on some of my favourite titles. Cloud Saves cannot be deleted, they cannot be disabled, and NFS Most Wanted 2012, a 14 year-old game, refuses to launch unless it’s connected to the internet.

    I have tried caching my credentials in the app, going offline, all of that jazz, and spent 4 hours troubleshooting. I got nowhere but frustrated.

    Even if I delete the local save file, for the game to even get past “Authenticating” and launch, I have to re-connect to the Internet, which immediately restores the cloud save before launching the game.

    Why has this option been completely eliminated and no alternative or official guidance given? I do not and should not need to create a new account just to replay a game I own.

    If EA doesn’t want to allow deletion of cloud saves for whatever reason, at the very least there should be an option to disable cloud syncing entirely, just like in Origin.

    Please consider addressing this issue. It has been a frequent complaint ever since the EA App took over from Origin.

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