Paywall crash?
I'm trying to buy the new sims pack and when i confirm my security code it takes a dollar out of my account but doesn't accept my card and won't tell me the total amount. So far, its taken 3 dollars ...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHey there,
I'm sorry to hear you're having problems purchasing your game. Please note that the one dollar is just a pre-authorization, and it is automatically refunded if the transaction does not go through. That's why it shows as pending on the screenshots you've provided.
To fix the problem with the purchase, please take a look at the following article: Troubleshooting payment issues in the EA app. If these steps do not fix the problem, please contact EA Help for further assistance: How to get help with your EA Account.
