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SoopyCat1099's avatar
SoopyCat1099
Newcomer
1 day ago

[PC / Xbox Game Pass]A Way Out missing from EA App (Morocco Region Bug?)

I am experiencing a persistent, specific bug with A Way Out via Xbox Game Pass on PC. While other EA Play titles included with Game Pass (like It Takes Two) work perfectly, A Way Out is broken for me and many other players in Morocco.

  1. When I search for "A Way Out" in the EA App, the game does not appear in results.
  2. When I click "Install" on the game in the Xbox App, the app simply minimizes and fails to launch the EA App setup.
  3. This appears to be a regional entitlement issue. Other players in Morocco have reported this exact problem for over a year.

I spent over two hours on live chat with advisors (Arun, Manjeet, Ajrun, Wilson, and Atul). We exhausted the following steps with no success:

  • Reinstalled both the Xbox and EA Apps.
  • Set EABackgroundService to Automatic and restarted it via services.msc.
  • Logged out of both apps, restarted PC, logged into Xbox first, then EA as Administrator.
  • Disabled/re-enabled the EA App extension in the Xbox App settings.

If anyone from Morocco was having the same issue and found a workaround please let me know!!. I'm also hoping a dev might see this and check why the Game Pass license for this game is bugged here.

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Sorry to say SoopyCat1099​ but as I understand it, the game is not available in your region.

    When the game did appear, clicking into it brought up the message that the game was unavailable in the region.

    Darko