Forum Discussion

Macsdayofff's avatar
Macsdayofff
New Novice
1 month ago
Solved

Purchase points on Xbox and not receive them

I keep trying to use the contact with this button to contact somebody, but it keeps on saying there was an error
account info
  • EA_LunardustCat's avatar
    EA_LunardustCat
    1 month ago

    Hi, thanks for reaching out. Please first follow these steps to check for your missing points. If you’ve tried and waited 24 hours but your content still hasn’t appeared, please contact our support team using the button at the bottom of the page.

ElliotLH's avatar
ElliotLH
Hero+
1 month ago

Hi Macsdayofff,

Just to check, did you buy the points from EA or Xbox themselves? 

Macsdayofff's avatar
Macsdayofff
New Novice
1 month ago

Xbox and almost been a day if I try to buy the same amount, it says there was a server error. Please try again later, but if I try to buy the amount above it, it lets me pay for it.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Has the payment already been debited from your bank account, and can you see the transaction in your Xbox purchase history? If both are showing, our support team should be able to help. If not, it may be something you’ll need to raise with Xbox Support instead.

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