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Ronin_HS's avatar
Ronin_HS
Newcomer
15 hours ago

Quick question: How can we open an official incident/case/ticket with EA games?

I tried to find an answer on help.ea, forum.ea and the internet, to no result. Thank you!
advice
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
2 hours ago

Hey Ronin_HS​ if having an issue with a game or your account, then you can start by letting us know here. 

Once you provide as much info as possible with us we will be able to point you in the right direction.

Darko

  • Ronin_HS's avatar
    Ronin_HS
    Newcomer
    17 minutes ago

    Hi EA_Darko​, the game in question is Need for Speed Payback on Playstation 5.

    In the last few days I have tried to connect to the online features, several times a day but to no success. I always get the error: "ATTENTION you need to sign in to your ea account to access the online features of this game ..... ". It's worth mentioning that I own several EA games and I have tested them with no issues. 

    I tried everything possible, changed the password, changed DNS manually, restored licenses, restarted the console, everything.

    I wanted to open a ticket/incident/case with EA but it's impossible to find where to do it. This whole situation is very frustrating.

    Thanks for your attention!

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