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shecioferns05's avatar
shecioferns05
Seasoned Newcomer
2 months ago
Solved

Refund process

Ea support people it taking you'll 4 days to refund a 22$ order that's crazy and now there is no more live chat option too. This feels like you'll trying to scam I need this 22$ back to my payment method. This is the most bull**bleep** customer service I have ever seen it takes you'll 2 mins to get the payment but takes 1 week to refund back like come on

  • Sorry to hear that you are not happy shecioferns05​.

    Refunds can take up to 14 working days to be reflected in your account.

    This is due to a number of reasons, once EA refunds a purchase then it is up to your bank/card issuer and clearing house they use how long it will take to reach you.

    The only way to speed it up would be for your bank to process the refund faster on their end.

    Darko

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Sorry to hear that you are not happy shecioferns05​.

    Refunds can take up to 14 working days to be reflected in your account.

    This is due to a number of reasons, once EA refunds a purchase then it is up to your bank/card issuer and clearing house they use how long it will take to reach you.

    The only way to speed it up would be for your bank to process the refund faster on their end.

    Darko

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