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Boss1435's avatar
Boss1435
Newcomer
2 months ago
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Requesting help resetting the password on EA Account

Hello EA Support,

I would like to request help with resetting the email password associated with my EA account.

Unfortunately, I no longer have access to my email account, so I am unable to reset the password through the normal process.

I would appreciate your assistance in recovering or updating my account information so I can regain access.

My account details:

  • EA ID: [your ID]
  • Platform: [PC / PlayStation / Xbox]

 

Please let me know if you need any additional information to verify my identity.

Thank you for your support.

Kind regards,

[Your name]

account info
  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Hi Boss1435​, 

    Boss1435 wrote:

    I would like to request help with resetting the email password associated with my EA account.

    While we aren't able to recover EA accounts or update them through the EA Forums, our support team can help with these cases if you get in touch with them. To reach them, open this EA Help guide, scroll to the bottom, and click 'Contact Us'. The support bot will then ask you a few questions to help with your case creation, and once that's done, your case will be sent to a live support agent who'll do their best to help you recover your EA account. 

    - EA_Lanna

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Boss1435​, 

    Boss1435 wrote:

    I would like to request help with resetting the email password associated with my EA account.

    While we aren't able to recover EA accounts or update them through the EA Forums, our support team can help with these cases if you get in touch with them. To reach them, open this EA Help guide, scroll to the bottom, and click 'Contact Us'. The support bot will then ask you a few questions to help with your case creation, and once that's done, your case will be sent to a live support agent who'll do their best to help you recover your EA account. 

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Hi Boss1435​,

    It's been a while, we're hoping that means you were able to get sorted with our support team. 🙂

    We'll close out this thread here.

    Thanks for your post, and Happy Gaming o/

    - EA_Lanna

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