Forum Discussion

onsterVino's avatar
onsterVino
Newcomer
4 months ago

Resume case

I am unable to resume my case, it just takes me to this page  
ea help
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 months ago

Hi there. Are you trying to dispute a ban? If so, no need to resume your case. You can submit another if you haven't disputed the ban 3 times yet. Instructions for that can be found here.

RealcakemanUser's avatar
RealcakemanUser
New Novice
4 months ago

Hello Aljo!

I've disputed a ban twice now but a case isn't created, it's on a different account of this one. Since I can't seem to contact CS in any way, I've created this account to reach someone. is it possible to move to DMs to further discuss my situation?

 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    You will need to open a case with an advisor to have them check on the dispute. Cases can be opened by following the instructions here. Do not choose dispute a ban as the reason for contacting support since you're trying to find out if the dispute you submitted went through.

    • RealcakemanUser's avatar
      RealcakemanUser
      New Novice
      4 months ago

      Hello!

      I've tried opening a case more than once. I opened 1 about 1 month ago and I didn't get an answer, not even a confirmation email stating that it was opened. It also doesn't show up on my "Open Cases" tab.

      So I opened another one and yet again, it's not on my "Open cases" tab, and I didn't get any emails. I truly think that opening cases doesn't work, so I don't think that trying for a 3rd time isn't the best solution right now.

      Is it possible to speak to someone that can help me?

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