Sims 4 Game/expansion packs.
Hey so I’m been trying to get in contact with EA, bc my game packs for sims 4 all got deleted and won’t let me get them back without paying, And this is happened before but I let it go but I need hel...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHey, I'm really sorry to hear about what happened to your sister's account. Unfortunately, we're unable to assist with account-related issues here in the EA Forums. However, if your sister has the game codes or invoice numbers for her purchases, I strongly encourage her to contact EA Help to resolve this. While there's no phone number to contact them, you can use the EA Help website to fill out a form and contact them via email or chat.
she has done that twice already, and just getting the same answer over and over again. She has done everything they have told her to try and nothing helps. It just seems like they just don't want to help her. and when she replies back saying that it didn't work she gets nothing back for an answer.
- EA_cuervo
Can she see the games available in the library to download, or does it appear as if she doesn't own them?
