Login Error - Support Chat Unable to Resolve After multiple Days
I am writing this because I am deeply frustrated and stuck. For several days now, I have been unable to log into the EA App. Every time I try, I get the "Login failed" error EC: 10001 (see attached photo).
I have a large library of games that I have purchased over the years, and right now, I have zero access to any of them because I can’t even get past the login screen. I have already spent hours talking to multiple support representatives on live chat. They were unable to find a solution and eventually told me to "post on the forums" for help.
Troubleshooting I have already completed:
Reset the Password Six Times Already
Cleared the EA App Cache (App Recovery) multiple times.
Fully uninstalled and reinstalled the EA App.
Ran the app and the installer as an Administrator.
Synced my PC’s Date & Time settings.
Checked my DNS and restarted my network.
Since I have already done all the standard troubleshooting with your support team to no avail, I am looking for a Community Manager or specialist who can look into whether this is a deeper account-sync issue or a server-side block on my ID.
Case Number(s): #235822067
I found a workaround. I used a VPN to bypass the login screen. Once the VPN was active, the "Login Failed" (EC:10001) error disappeared and I could log in. This confirms the issue is a routing/ISP block between my connection and the EA servers.
