Forum Discussion

sakishi1180's avatar
sakishi1180
Seasoned Newcomer
3 months ago
Solved

Steam account permanently locked to hacked EA account (email changed, no access)

Hello everyone, I’m posting here to seek guidance, not an unban. My EA account was compromised some time ago. The attacker changed the email address and I completely lost access to the EA account. ...
  • EA_Aljo's avatar
    3 months ago

    Hi there. Unfortunately, you can't unlink a platform account from a banned EA account. You would need to get the ban lifted before unlinking the Steam account. The only way to potentially get the ban lifted is by submitting a dispute with Terms of Service. Instructions for that can be found here.