Hey I'm just wondering if anyone else is having this same problem on there webform ? I've tried every possible option to change or correct everything on the form but nothing seems to change on the submit option, it just takes me to another page where it says change help topic or the penalty tool option & it never submits my ticket
Community ManagerHey Legaczy_SnM,
Sorry, I'm not sure why that's happening. If you could grab a screengrab or a clip of it, that'd help give us a visual of what you're seeing on your end.
In the meantime, there may be another way to send in an appeal. I took a peek at our EA Help guide 'Get information on EA Account locks, bans, and suspensions,' and there's a section at the bottom that shares this:
If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.
- Open the webform.
- Fill out the form with as much detail as possible.
- Select Submit.
- Then select Email us.
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.
Could you give that web form a try?
- EA_Lanna
Community Manager
Community Admin
