Support Case Communication
I received an email back from a support case and they asked for more information. Well, I went to go reply to the email and I got a bounceback email saying their mailbox is full. So I log in to EA Ca...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHey there, if you can't resume your current case, you can create a new one and quote the previous case. The advisor who gets your new case will then have the previous case number to reference and continue the assistance from there. Depending on the topic that you're selecting when creating a new case, you can also contact them via chat.
