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AOD_CapStar362's avatar
AOD_CapStar362
Seasoned Ace
1 day ago
Solved

Support Chat unavailable?

Hello, I am trying to open a support chat to assist me with an issue with my Play Pro subscription, however, for the last 2 days now, its been telling me "This issue isn't supported by advisors" I...
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  • EA_cuervo's avatar
    EA_cuervo
    14 hours ago

    Hey AOD_CapStar362​, I just went through the contact flow and it gave me an option to start a chat: 

    Please follow these steps: 

    • Access:

       https://help.ea.com/en/ea-account/ 

    • Scroll down to the bottom of the page and click on "Contact Us"
    • A chat window will appear. Say that you want to speak to an advisor via chat. 
    • It will ask you the subject, game, and platform.  
    • Once you provide that information, you should be redirected to the same as the screenshot above. 

    Please try these steps and let us know if that helps.

AOD_CapStar362's avatar
AOD_CapStar362
Seasoned Ace
1 day ago

I've done that already,  in fact, I'e tried even just putting in random words - it gave me the same response.   No matter, what I put, the system comes back to that same result.  "This issue isn't supported by advisors"

yet a Billing issue, is clearly mandated to be supported by advisors.  

 




EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
14 hours ago

Hey AOD_CapStar362​, I just went through the contact flow and it gave me an option to start a chat: 

Please follow these steps: 

  • Access:

     https://help.ea.com/en/ea-account/ 

  • Scroll down to the bottom of the page and click on "Contact Us"
  • A chat window will appear. Say that you want to speak to an advisor via chat. 
  • It will ask you the subject, game, and platform.  
  • Once you provide that information, you should be redirected to the same as the screenshot above. 

Please try these steps and let us know if that helps.

  • AOD_CapStar362's avatar
    AOD_CapStar362
    Seasoned Ace
    12 hours ago

    Ive done exactly that for the last 3 days now, it has finally worked.  but for three days,  it gave me nothing but the attached screenshot as the result for 72 hours.   at least it worked today, finally.  thanks 


    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      12 hours ago

      I'm glad to hear that worked for you! I hope you get this resolved soon. 

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