Teen account date of birth cannot be corrected
My son's EA account is a Teen Account and is correctly linked to my EA Family.
The date of birth on the account is incorrect. Every support advisor has told me there was a temporary issue and asked me to try again the next day.
After more than a week, nothing has changed.
As the parent, I cannot edit the date of birth from Family Management, despite EA's documentation suggesting that parents should be able to manage their child's account.
A support case is open, but no progress has been made.
Since the date of birth determines access to games and features, this should be something EA Support can correct, or parents should be allowed to update.
