Hi,
Thank you for answering.
I have my own account and my child is having is.
The only thing I can manage is the expend limits.
But the main problem for me is that the support is not able to change is date of birth when I contact them through the chat, and no one is answering the tickets I have open...
Community ManagerRegarding account-related issues, only our support team can assist.
Since the child account is not linked correctly, that may be why they are unable to verify that you are acting as the Parent or Guardian.
Please try resuming your existing case with support and explain the situation.
If support is unable to provide another option, then I’m afraid that’s the outcome we have to follow.
Community Manager
Community Admin
