Forum Discussion
Hi BOBBYONONE,
Good, ok. Use the other email to log into the EA Help site for now. That should help you move on from the login stage with the chatbot.
Once you're chatting with a support agent, you'll be able to share the email on the account you need help with, and they'll do their best to help you recover the account and update the account information from there.
- EA_Lanna
i tried this five times already its safe to say im not getting the account back because whatever information they have clearly i dont have it,i tried to provide all the information i have correctly but they kept saying some of it is incorrect so yea.
- EA_Lanna1 month ago
Community Manager
Hi BOBBYONONE,
BOBBYONONE wrote:
i tried this five times already
Could you be a bit more specific, as I'm not sure I understand? What exactly have you tried already? Using another email to log into the site?
BOBBYONONE wrote:
i tried to provide all the information i have correctly but they kept saying some of it is incorrect
Apologies if I'm getting mixed up here. Based on this, it sounds like you have been able to reconnect with them. So you're not getting stuck in a login loop?
- EA_Lanna
- BOBBYONONE1 month agoRising Novice
no i just gave up
- EA_Lanna30 days ago
Community Manager
Sorry to hear that BOBBYONONE. If you do want to try again, I'll do my best to help offer advice.
- 00Feelgood001 month agoSeasoned Novice
What an answer! Are you an artificial intelligence from EA? Your answers sound completely mechanical.
Featured Places
EA Community Discussion
Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 1 hour agoCommunity Highlights
- EA_Lanna1 month ago
Community Manager
- EA_David1 year ago
Community Admin