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xXJangAreumXx's avatar
xXJangAreumXx
5 months ago

Unable to access Child EA Account settings and parental control

Some years ago i made a child EA account with my mother. After some time not playing I had the problem that i didn't remember the lock in information so i made a new account some days ago which is no...
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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
4 months ago

Hey there, 

It sounds like you're trying to make some account changes, which you're not allowed to do due to age restrictions. You can ask your parent/guardian to contact EA Help Support and request assistance to make these changes. For information on how to contact support, please see: How to get help with your EA Account.

Let us know if you have any questions,

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