Unable to connect on PS5
Hello,
I am unable to connect to any EA games on my PlayStation 5.
Affected games:
- Apex Legends
- Madden NFL 26
- EA Sports FC 26
Error:
- eadp::ServerError
- Error Code: 102122
Important details:
- The same EA account works correctly on my PS4.
- I can log into my EA account through a web browser without any issues.
- My PlayStation Network account is correctly linked to my EA account.
- Non-EA online games work normally on my PS5.
- PlayStation Store works normally.
Troubleshooting already performed:
- Reinstalled the games
- Restored licenses
- Cleared cache
- Rebuilt database
- Changed DNS settings
- Changed MTU settings
- Tested with mobile hotspot/tethering
- Created a completely new PS5 user
- Tested with a completely different PSN account
- Tested with a completely new EA account
- Factory reset / initialized the PS5
The issue still occurs on all EA games only on PS5.
When I launch Apex Legends, the game reaches the title screen. After pressing the X button to continue, I receive a message stating that a technical problem has occurred, and then the game returns to the title screen displaying eadp::ServerError (102122).
Could you please investigate whether there is an issue with EA account authentication or EADP services related to my PS5?
Thank you.
