Forum Discussion

DaggNammet's avatar
DaggNammet
Newcomer
6 months ago

Unable to unlink my X-box account

Hi, 

I am trying to unlink the current X-box account that I have linked to my EA account, I am trying to do this as I mistakenly linked the wrong email account & this prevents me from playing any EA games on my Gamepass. Unfortunately I tried a couple of times with the wrong email & now its telling me I cant unlink again until the end of August.
I have tried the EA live support & was told the below by the advisor:
"I have just check with the team and got to know that according to the new updates we are not able to unlink the platform from our end so unfortunately the option is to wait till the august for the unlinking"

Yet I see posts on the forums suggesting contacting them for an early unlock!!

Please help

account linking

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi there, 

    I'm sorry to hear you're having problems with your EA and Xbox accounts. Please note that we usually re-direct players to EA Help Support for account changes as we're unable to make these changes for you here at the EA Forums. 

    As they're unable to unlink your accounts, another possible solution for you could be updating the email on your EA account. If that would be a suitable solution, you can make these changes by following these steps: How to update your EA Account

    Should you need any assistance making these changes, please contact EA Help Support.

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!2,502 PostsLatest Activity: 2 minutes ago