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Kolsuz_Beyfendi's avatar
2 months ago

Urgent: Account Hacked & Email Change Issue

Hello EA Support Team,

I have been trying to recover my EA account for the past few months, but I have not received any response to my support tickets. My account was hacked, and the person who took it has changed the email address associated with it.

Now, whenever I try to change the email back, I get an error saying: "Invalid Email. Your email address could be invalid or you may have recently updated it." However, the hacker changed the email three months ago, so I should be able to update it.

I need urgent assistance to secure my account and regain full access. Please let me know the necessary steps to verify my ownership and restore my email.

Here are my details:

Original Email: [[edit: email address removed]]
Current (Hacked) Email: [[edit: email address removed]]
EA ID / Username: [REMOVED]

I appreciate your quick response as my account security is at risk.

Best regards, [REMOVED]

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hello. I removed the image showing your email address as well as your name. These can be used to hack accounts. Please make sure you keep your personal details private.

    Unfortunately, we cannot help with hacked accounts over the EA Forums. Please open a case with an advisor by following the instructions here.

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