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tmacwar's avatar
tmacwar
New Novice
22 days ago

Urgent: Cannot access Live Chat & Case missing after submission

Hi EA Advisors,I am writing here because the Help Center contact system is failing me. My Situation: I need to unlink my old PSN ID and link a new one to my EA Account (Email: [你的EA邮箱]). Due to EA'...
account linking
tmacwar's avatar
tmacwar
New Novice
10 days ago

It has been almost two weeks, and I have not received any reply or seen any updates in the "My Cases" section of my account.

What can I do next?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    10 days ago

    What status does your case have in your My Cases section tmacwar​?

    Darko

    • tmacwar's avatar
      tmacwar
      New Novice
      9 days ago

      Nothing. I can't find anything in my cases section

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        9 days ago

        It's worth opening a new case with the live support team tmacwar​ as we can't really assist with account issues here.

        Darko

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