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Sistine-lgOYaDb's avatar
Sistine-lgOYaDb
Rising Novice
22 days ago

Webform Glitch

Dear EA I submit an appeal about Battlefield1, but it seems like get a glitch that the post said pending now. It's actually closed, but i can't resume and submit another appeal again. I've been str...
account info
ea help
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
18 days ago

Sorry to hear that. In this case, please reach out directly to the EA Help team so they can review your account and provide you with an update. 

Sistine-lgOYaDb's avatar
Sistine-lgOYaDb
Rising Novice
9 days ago

Sir, do you have any way, link, or email I can contact EA help through?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hey there, unfortunately, we don't have any direct link or email to contact EA Help. You need to go through the contact flow on the EA Help website. 

    I see that you selected to submit an appeal, as shown in the screenshot of your previous post, which will route the case to the Terms of Service team, the correct team to review your account for any bans and appeals. 

    However, if you want to reach out to an EA advisor and talk to them directly, you will need to tell the chatbot that you need assistance with your EA account rather than submitting an appeal, and you should be able to get in touch with an advisor. 

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      4 days ago

      Hi there, I'm reaching out to check if you managed to get in touch with EA Help. 

      • Sistine-lgOYaDb's avatar
        Sistine-lgOYaDb
        Rising Novice
        1 day ago

        No, I already tried contacting them through the little window in EA Help once before, and whatever answer they gave was just an AI response. Then I tried to create a new ticket on Apex Legends and successfully got through to online customer service. But the problem still hasn't been resolved. The Apex case got automatically closed after about ten days, and I haven't gotten any response in email to the glitch I reported to the customer either. Worse, after that, EA Help doesn't have a contact customer service window anymore, and there's no option to contact online support on the new web form either. I really have no other way out except through this forum now. I heard it's either because of too many complaints, or because submitting the same case multiple times will blacklist the account and prevent you from contacting customer service again. 

         

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