Webform Glitch

No, I already tried contacting them through the little window in EA Help once before, and whatever answer they gave was just an AI response. Then I tried to create a new ticket on Apex Legends and successfully got through to online customer service. But the problem still hasn't been resolved. The Apex case got automatically closed after about ten days, and I haven't gotten any response in email to the glitch I reported to the customer either. Worse, after that, EA Help doesn't have a contact customer service window anymore, and there's no option to contact online support on the new web form either. I really have no other way out except through this forum now. I heard it's either because of too many complaints, or because submitting the same case multiple times will blacklist the account and prevent you from contacting customer service again.