What kind of company would randomly ban a player's account?

At this stage, I’m afraid you’ll need to wait for the Terms of Service team to complete their review. We’re unable to influence the outcome or speed up the process through the forums. Please keep an eye on the inbox, spam, and junk folders of the email address linked to your EA Account, as the team will contact you once a decision has been made.

Thank you for your continued patience.

So, is there really no hope for my account to be unbanned, even though I was just playing normally? It's been over 20 days since my second appeal. This is my first time getting banned in this game, and I've never been banned in any other game before.I am extremely disappointed and outraged by this.

Sometimes, when our anticheat team has a really valuable detection, we don’t let it trigger the hammer immediately, these usually result in ban-waves of various sizes and cadences. While such techniques help us keep cheat developers from easily iterating and circumventing those detections with minimal effort, they also mean we are letting bad actors impact more players in more matches, and that isn’t ideal. We now pair ban-wave queues with secondary rules and thresholds. When flagged accounts hit certain combinations of volume, reports, or game stats, enforcement triggers immediately instead of waiting for the scheduled wave. This has lowered our daily average time to enforcement.

Account sanctions are reviewed by ToS team, and the information involved is not available to Community Managers.

The team may also be unable to disclose certain details, as revealing specific detection methods could help cheat developers identify and bypass anti-cheat measures. You can follow our anti-cheat updates and review the Battlefield rules for more information.

The ban reason states "gameplay enhancement," but I wasn't even logged into the game during the time of the alleged offense. Was this triggered by a player report, or is it an AI false ban? My first appeal was rejected—is there still hope for a second one?

Also, since the Asian servers frequently suffer from DDoS attacks, I have to use a game booster to play on the EU servers. However, my ping is still between 120 and 130. Could this high latency also be flagged as cheating?

Your case should still be under review. I’m sorry to hear that you’ve already been waiting for quite some time. The team is currently handling a high volume of cases, so the review may take longer than usual. Thank you for your patience.

I understand, but I actually submitted my second appeal back on July 17th and still haven't received any reply. I'm really at a loss as to where else I can turn for help.

I’m sorry, but ban appeals are handled by a dedicated team, and we’re not able to help with bans through the EA Forums. If you believe the action on your account was incorrect, please submit an appeal through the penalty history tool so the team can review it.

Learn more: Check and appeal EA Account locks, bans, and suspensions