Forum Discussion

New Novice

1 year ago

Where do we post/email/message about our ordered game issues?

Hello, I couldn't find the answer on the web site. Basically, I need to communicate with a human about why one of my ordered free games, from 9/16/2015, shows "Processing" status in my logged in htt...

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antdude

New Novice

11 months ago

I don't see a contact form. I only get the useless AI chat bot. :(

ElliotLH
Hero+
11 months ago
You could give these steps a go. They should let you initiate a case with EA Help (I just tested and got the chat option).

Select "EA Account" from the menu on the EA Help site.

Choose the "I want to check my order status" option.

Beneath the article that appears you should see either the email case or live chat option.