Forum Discussion

Hali-5353's avatar
Hali-5353
Seasoned Novice
1 year ago

Why no HUMAN CUSTOMER SUPPORT?

I KNOW this will probably  get shut down real fast cause I don't have a  "real" issue lol but it IS A REAL ISSUE TO US!!. We would like to be able to talk to a real live breathing human being about o...
ideas
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
1 year ago

Hey there, thanks for your feedback. At the moment, EA Help offers support via email and chat. You can find more instructions here: How to get help with your EA Account. If there's anything we can assist you with here in the forums, please let us know, and we will be more than happy to help! 

Yanry20's avatar
Yanry20
Rising Novice
1 year ago

The so-called support via email doesn't even work it just sends you more automated messages like I open the case and they said they would get back to me within 2 days it's been a sum total of like 8 days so much for support and whenever I try to respond it just sends me the same automated message forums don't work the discord servers don't work to get help with issues and God forbid a multi-billion dollar company actually helps its consumers it's probably what has led to the decline of EA 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    The EA Help website has been updated, and the way to reach support has been slightly changed. If you click on this link and scroll down to the bottom, you should see the "Contact Us" button, and then you will be asked to enter the details of your request. If you select "Update EA Account" you should get an option to start a chat. Let me know if you have any questions. 

     

    • From--hell-z's avatar
      From--hell-z
      Rising Novice
      1 year ago

      This is useless, you look at my post I told you the details, I told you that the consultant does not support this issueHow to explain it? Is it a bug?

       

    • Yanry20's avatar
      Yanry20
      Rising Novice
      1 year ago

      I did everything you told me to do and legitimately they just send me a bot email that just says if you don't know how to redeem codes do this but I know how to redeem the code like can I get a real human being to talk to me you guys are a multi-billion dollar company but God forbid use that money to actually better your company no just stuff more money in your greedy CEO and you're boards pockets this definitely won't fail they didn't send an actual person to help me they just sent another bot

      • DrefMart's avatar
        DrefMart
        Seasoned Rookie
        1 year ago

        Really sad…

    • ImFrozenStill's avatar
      ImFrozenStill
      Rising Novice
      1 year ago

      Yeah, okay, the fact that you have to go to the forums, search in possibly unreleated threads to maybe be pointed in the right direction are why people are so fustrated with customer support. No where on the site does it say clearly where to go to talk/chat with someone. Not one single place. Every option I click on either takes me back to my account page, or an unrelated FAQ page. 

      Oh, and I tried all of the steps you suggested and still couldn't live chat with someone. My two requests I've sent aren't noted in my cases page. Is someone going to be getting to them? I don't have any emails about submitting a help request either. Were they even submitted? I don't know. Probably save to say EA doesn't know either. 

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