Linking EA account is a deathloop
Hello everyone. I'm having trouble with linking my EA account to my PSN account. Many many years ago I had my EA account linked to my PSN account (I've only had ONE PSN account), and whenever I try to link my EA account to my PSN account, then it says my EA account is already linked to "78*****@disabled.ea.com" which dont make sense. I only got one EA account- which is this one. What the heck can I do?
EA, Stop Ignoring Us: Xbox and PSN Accounts Stuck on Unrecoverable EA Profiles
This is a collective appeal on behalf of the many users who have, over the years, experienced the same recurring issue – and still have no solution. The problem is simple but severe: Players lose access to their EA account, and as a result, they are unable to unlink it from their Xbox or PS profile. Without EA's help, they are permanently locked out of using EA services on Xbox/PS. And EA Support has failed to provide effective assistance. We are not talking about isolated incidents. This is a widespread and years-old problem, affecting hundreds (if not thousands) of players. It continues to appear regularly in EA Forums, Reddit, Microsoft and Playstation support threads, and gaming communities. It’s time to acknowledge that this is not a user mistake – this is a systemic failure in account management and support policy. The Problem Xbox and Playstation profiles often become automatically linked to old EA accounts – sometimes accounts that are no longer accessible, deleted, or tied to an email that no longer exists. Players cannot unlink the Xbox/PS profile from the EA account unless they verify the original EA account. If the user has no access to the email or recovery methods (due to age, lost credentials, or deactivated accounts), EA support refuses to help. Microsoft/Sony confirms they cannot unlink EA accounts on their end. EA's stance is rigid: “No verification, no unlinking.” Even if the account is clearly inactive or the user is verified through Xbox/PS->Origin credentials. Support tickets are often closed without action. Chats end with no resolution. Users are passed between departments, but nothing changes. Recent Example (May 2025) Just yesterday, I posted the following here on EA’s forums, and it summarizes the problem: “I can't unlink my Xbox account from an old EA account that I don't have access to anymore. EA Support told me there’s nothing they can do. I just want to play EA games again, but I’m locked out of all online services because my Xbox is linked to a ghost account.” Full Post Here This is not a one-off. It is one of many. What Players Are Asking For We are not asking for special treatment. We are asking for a realistic, user-focused solution to a well-known issue. Specifically: A process for unlinking Xbox or Playstation accounts when the original EA account cannot be recovered. This could involve verifying identity via Xbox Live/PSN data, Xbox/PS account ownership, or linking proof. Better support escalation paths. Not just canned responses and auto-closed tickets. Real human review for unresolved account access cases. Transparency on what can and cannot be done. Many users are told “there’s nothing we can do” – while others manage to get unlinking done after dozens of failed attempts. The policy is inconsistent. The Bigger Picture Many affected users have: Lost access to EA Play/Game Pass benefits despite paying for them. Abandoned EA games completely because the account issues make playing impossible. Created entirely new Xbox/PSN accounts, losing years of progress and purchases. Spent hours or days dealing with EA support without a single result. We are asking EA to take responsibility and implement system-level fixes. This is a trust issue. Players who lose access to their EA account should not be cut off from Xbox/PS games they legally own or subscribe to. Supporting Evidence: Community Reports Date Source & Link Summary May 16, 2025 EA Forum User unable to unlink Xbox from old EA account; EA Support states "nothing we can do". April 2025 Microsoft Community Xbox Gamertag linked to an old/unknown EA account; EA will not unlink it, stating the account is deleted. April 2022 Microsoft Community EA refuses to unlink Xbox from deleted EA account; GDPR request ignored. February 2021 Reddit - r/Xbox EA demands code sent to inactive email; user locked out despite valid Xbox account. Early 2021 Microsoft Community User unable to unlink EA account; Microsoft confirms EA is sole authority. November 2018 Overclockers UK Forum Player locked to 10-year-old EA account; EA support unhelpful after multiple attempts. And many more... Final Call EA, this is a growing trust and accessibility issue. Gamers should not be permanently blocked from their Xbox/Playstation content because of a policy that assumes email access is forever. Technology evolves. People change accounts. But support systems must evolve with that. We urge you to: Recognize this as a longstanding issue. Commit to a workable solution for affected users. Respond to the community with clarity and action. This isn’t just about one player. This is about hundreds of us, waiting for a fair resolution. EA - in the name of all gamers - please fix this! Beruthien EA_AgentX EA_Bogdan Melcious EA_UltraSlide EA_Shrike EA_Cekiel EA_Chimere EA_Kat SimGuruPopcorn
I Miss Old Battlefield Physical Pre-Order Incentives
I remember when I first saw BF1’s pre order go live, I went to GameStop and got the battlepack that came with the deluxe pre-order. I really want Battlefield 6, but I feel like spending $100 for just in-game stuff isn’t fully worth it. I saw content creators getting those “special package” editions, why can’t EA just sell those to the public? I’d buy it in a heartbeat with how well recieved the BF6 open beta 1 was. I want a steel case for the game again, just so i can display it with my BF1 steel case. :( I just miss the old incentive, it felt like I was bringing the games I loved into my life with more than just putting it on my xbox’s library. BF6’s beta has some great value, I’d love to get my hands on a Special Edition, or a BattlePack like Battlefield 1.
Can't unlink or sign into EA account because email is deleted
This seems like a very unique issue, but basically I have been using an EA account that I made about 10 years ago to play Battlefield 4 and other EA games like battlefront on the Xbox, etc. I have since been using a different email for my daily life but tried to get early access to the BF6 beta, which requires you to sign into your account to get the code. The problem now is that they are sending a 2-factor authentication code to this old email that I haven't used in almost a decade which I cannot sign into anymore because it looks like Yahoo decided to delete it (probably due to inactivity). So I now cannot get access to these verification codes to sign into the EA account, I cannot get the beta code, and when I tried logging into BF4 last night they said I needed to sign into my EA account again to play online (this has never happened before). AND NOW I can't play any EA title because I can't verify my email anymore, so my Xbox account is just linked to this dead EA account that I am unable to unlink or delete to make room for a new account (the one I'm using to make this post and hopefully link to my Xbox profile). Is there even a solution to this? EA support has been very slow and I'm bummed that I can't play any of these games anymore. I know I brought this issue onto myself but I wasn't really thinking about these things when I was young.
EA, Please Make a Tool for Us to Login and Unlink Our Xbox/PS Accounts
99% of the issues posted here the past Beta weekend have been players stating they can't start their EA Demo because our accounts are linked to accounts we cannot login to. No, your solutions do not work: We do not know the email you put on these disabled accounts or more importantly why they were paired in the first place or disabled You have not provided adequate support and your queue is overwhelmed It's quite simple Talk to your engineers to make a way for us to login with our Microsoft or Sony accounts and unlink our profiles. We obviously own these accounts if we can login with them. It will lighten the load of support so they're freed up to help your other customers, we don't have to wait hours for a simple task, and we can get back to playing the game we want.After waiting days to get help from live chat this it what they said
The live support is totally useless. I gave him all the information I could give him with in regards to getting help for unlinking an old EA account that I don’t ever remember connecting to my PlayStation or even making for that matter they told me that they couldn’t help me out with anything anymore because I couldn’t verify being associated with that email so they said that they couldn’t do anything at all because it was out of their hands and there was no way for them to work around it. This is the worst customer service that I’ve ever experienced the worst company because now I can’t even play games that have to have an EA account because an old email that I don’t remember making is connected to my PlayStation account this is a disgrace
Why no HUMAN CUSTOMER SUPPORT?
I KNOW this will probably get shut down real fast cause I don't have a "real" issue lol but it IS A REAL ISSUE TO US!!. We would like to be able to talk to a real live breathing human being about our issues. Not just through forums, but on phone. Some things are hard to explain. How is it that a company as big as yours does not offer that? A suggestion would be offer remote support to those that need it. Like me!!! We are not all geeks, some of us just like to play a game but don't know much bout computers. It's very frustrating when you can't play and can't get the help you need and you've paid all this $$ for these games. But yet the company don't offer much at all at customer support or tech support. It's sad . Ok go ahead shut me down, lol.....I'm done venting.After waiting days on live that this is what they said
The live support is totally useless. I gave him all the information I could give him with in regards to getting help for on linking an old EA account that I don’t ever remember connecting to my PlayStation or even making for that matter they told me that they couldn’t help me out with anything anymore because I couldn’t verify being associated with that email so they said that they couldn’t do anything at all because it was out of their hands and there was no way for them to work around it. This is the worst customer service that I’ve ever experienced the worst company because now I can’t even play games that have to have an EA account because and old email that I don’t remember making is connected to my PlayStation account
Remake Wing Commander
You guys have an old IP that you can easily re-introduce to today's market. It's a game I truly loved growing up that was revolutionary for its time. It would be awesome if you guys remade Wing Commander. That was such a fun and entertaining game, a flight simulator mixed with RPG. With today's technology, you could easily improve on it and people would love it. When doing missions, keep it exactly like a flight simulator (view from cockpit). Then add in depth story line where choices impact the story.
