EA, Stop Ignoring Us: Xbox and PSN Accounts Stuck on Unrecoverable EA Profiles
This is a collective appeal on behalf of the many users who have, over the years, experienced the same recurring issue – and still have no solution. The problem is simple but severe: Players lose access to their EA account, and as a result, they are unable to unlink it from their Xbox or PS profile. Without EA's help, they are permanently locked out of using EA services on Xbox/PS. And EA Support has failed to provide effective assistance. We are not talking about isolated incidents. This is a widespread and years-old problem, affecting hundreds (if not thousands) of players. It continues to appear regularly in EA Forums, Reddit, Microsoft and Playstation support threads, and gaming communities. It’s time to acknowledge that this is not a user mistake – this is a systemic failure in account management and support policy. The Problem Xbox and Playstation profiles often become automatically linked to old EA accounts – sometimes accounts that are no longer accessible, deleted, or tied to an email that no longer exists. Players cannot unlink the Xbox/PS profile from the EA account unless they verify the original EA account. If the user has no access to the email or recovery methods (due to age, lost credentials, or deactivated accounts), EA support refuses to help. Microsoft/Sony confirms they cannot unlink EA accounts on their end. EA's stance is rigid: “No verification, no unlinking.” Even if the account is clearly inactive or the user is verified through Xbox/PS->Origin credentials. Support tickets are often closed without action. Chats end with no resolution. Users are passed between departments, but nothing changes. Recent Example (May 2025) Just yesterday, I posted the following here on EA’s forums, and it summarizes the problem: “I can't unlink my Xbox account from an old EA account that I don't have access to anymore. EA Support told me there’s nothing they can do. I just want to play EA games again, but I’m locked out of all online services because my Xbox is linked to a ghost account.” Full Post Here This is not a one-off. It is one of many. What Players Are Asking For We are not asking for special treatment. We are asking for a realistic, user-focused solution to a well-known issue. Specifically: A process for unlinking Xbox or Playstation accounts when the original EA account cannot be recovered. This could involve verifying identity via Xbox Live/PSN data, Xbox/PS account ownership, or linking proof. Better support escalation paths. Not just canned responses and auto-closed tickets. Real human review for unresolved account access cases. Transparency on what can and cannot be done. Many users are told “there’s nothing we can do” – while others manage to get unlinking done after dozens of failed attempts. The policy is inconsistent. The Bigger Picture Many affected users have: Lost access to EA Play/Game Pass benefits despite paying for them. Abandoned EA games completely because the account issues make playing impossible. Created entirely new Xbox/PSN accounts, losing years of progress and purchases. Spent hours or days dealing with EA support without a single result. We are asking EA to take responsibility and implement system-level fixes. This is a trust issue. Players who lose access to their EA account should not be cut off from Xbox/PS games they legally own or subscribe to. Supporting Evidence: Community Reports Date Source & Link Summary May 16, 2025 EA Forum User unable to unlink Xbox from old EA account; EA Support states "nothing we can do". April 2025 Microsoft Community Xbox Gamertag linked to an old/unknown EA account; EA will not unlink it, stating the account is deleted. April 2022 Microsoft Community EA refuses to unlink Xbox from deleted EA account; GDPR request ignored. February 2021 Reddit - r/Xbox EA demands code sent to inactive email; user locked out despite valid Xbox account. Early 2021 Microsoft Community User unable to unlink EA account; Microsoft confirms EA is sole authority. November 2018 Overclockers UK Forum Player locked to 10-year-old EA account; EA support unhelpful after multiple attempts. And many more... Final Call EA, this is a growing trust and accessibility issue. Gamers should not be permanently blocked from their Xbox/Playstation content because of a policy that assumes email access is forever. Technology evolves. People change accounts. But support systems must evolve with that. We urge you to: Recognize this as a longstanding issue. Commit to a workable solution for affected users. Respond to the community with clarity and action. This isn’t just about one player. This is about hundreds of us, waiting for a fair resolution. EA - in the name of all gamers - please fix this! Beruthien EA_AgentX EA_Bogdan Melcious EA_UltraSlide EA_Shrike EA_Cekiel EA_Chimere EA_Kat SimGuruPopcorn
EA FC 27 – Career Mode Feedback & Suggestions
1. Invincible Season Recognition - If a club completes the league season unbeaten, the match commentary and post-season coverage should acknowledge this achievement by mentioning the team's "Invincible" status. 2. More Team-Focused Manager Interviews - Post-match interviews should include questions about the overall team performance, tactics, and season progress instead of focusing primarily on individual player performances. 3. Questions About New Signings - Managers should be asked about newly signed players following their debut matches, allowing for more realistic media interactions and storylines. 4. Improved Contract Extension System - Contract extension negotiations while whilrshould be influenced by a player's morale, happiness, loyalty, and relationship with the club. - Currently, players often refuse contract extensions after a few seasons or no extension option becomes available, forcing clubs to sell them despite high morale and strong performances. - This limits the ability to build long-term club legends and maintain realistic player careers. 5. Future Club Appointment Flexibility - When a manager accepts an offer from another club while still managing their current team, there should be an option to negotiate the start date. - For example, the manager could request to take charge of the new club after completing the current season, after a cup final, or after a trophy parade and farewell event. 6. Advanced Player Rating Filters - Add player rating filters to scouting, transfers, and squad management screens similar to the filtering options available during national team player selection. - This would make it easier to identify and manage players based on specific rating ranges. 7. Club Legend & Loyalty Features - Introduce additional recognition for long-serving players who spend most or all of their careers at a club, including testimonials, special commentary, fan recognition, and club legend status.
Rude agents at EA
I was hung up on and was hung up on twice. Actually by by agents trying to help me. I'm sure they have an excuse but but I need help trying to understand. I have the whole text log by the way. Also it would not help me with any type of compensation because of the state that battlefield's in. I need like my money back or something and they said no. I said can I get a credit in the game at least for the way things are they said no I'm like well then what the **bleep** you know I spent money many times. Is there any way to get some form of something back? Also another issueI need more information than they're working on it please anythingI'm pretty sure they're not working on fixing any of the challenges. Does anybody know how to fix this support specialist challenge too to get it? Because apparently they upgraded the game day to take away mortars and they're protective devices, but they didn't give us the challenge fixDoes anybody know about the challenge fixSo they can update the game and take away mortar protection. But they can't update the actual needs of the game to play the game and complete the game. Thank you. I just wanted to know their prioritieswe talkin about the supply pouch **bleep**?They care about nerfing **bleep** rather than upgrading the completion help so that means so much man. Thank youThe Dante's Inferno Ending Set Up a Perfect Sequel: Where is Purgatorio?
I’m posting this because Dante's Inferno absolutely needs to make a comeback. To this day, it is still the closest thing to the classic God of War style in terms of pure, satisfying hack-and-slash gameplay. The combat was fluid, the world design was incredible, and EA is just sitting on a massive franchise that deserves a modern revival. If you remember the ending of the original game, Dante frees Beatrice and is about to head toward Heaven, but Lucifer bursts free from his icy prison as a spirit or snake-like entity, laughing because the threat isn't truly over. The story was explicitly set up for a sequel based on the next part of the epic poem: Purgatorio. We even got that amazing animated movie, Dante's Inferno: An Animated Epic, which used six different animation studios to show off different art styles and expand the universe. The passion for this world was definitely there. It makes no sense why EA just abandoned this after one game. Whether it’s a full sequel called Dante's Purgatory, a complete remake, or even just a modern remaster of the original so we can play it easily on current hardware, this IP deserves respect. Who else out there wants to see Visceral's vision finally finished?Feature Suggestion: Scale Movement Stamina Based on Height/Weight
Classes the Issue: In past Fight Night games, 6'8" heavyweight builds completely dominate online play because there is no stamina penalty for large fighters constantly back-pedalling. Shorter fighters gas out just trying to close the distance. The Solution: Implement a movement inertia and weight penalty. Larger fighters should expend more stamina to move backwards rapidly. Conversely, shorter, more compact fighters should have a stamina advantage when cutting off the ring and moving forward. This creates a realistic "risk vs. reward" for picking a giant fighter.EA NextStep, a step back
I am starting to think that they know what they are doing, seeing that the forum was the only resource that popped up when I was researching a problem I was pleasantly surprised to see a "contact us" button at the bottom of the support page. Now I was fully expecting an AI assistant, at least before speaking with support staff or having a ticket created, but what EA has created is well beyond any other assistant I have ever had the displeasure of navigating. Every single prompt from EA NextStep comes with little to no regard of the information you entered into the window previously. Beyond stating your name multiple times be prepared to state your problem, game, and system multiple times in repeat. And for those of you as gullible as me, hoping, praying to at least have an actual ticket created and maybe get a chance to have another person review your problem, let me save you the effort. At the end of each session with EA NextStep it will prompt you to the EA "Self Help" guide where the AI chose an article for you to read and hopefully fix the problem yourself, the only problem, it doesn't actually listen to your problem. I was trying to solve the random EA app failure on PC and beyond having to give it all of the important information multiple times, I was offered a generic "game help" article, a "login help" article, and a "connectivity troubleshooting" article, none of which actually addressed the problem or the fact that I had attempted many of the steps those articles were suggesting before trying to find more help. If anyone has a solution to the EA app bug, I would be very appreciative, but I will not hold my breath on EA finding the solution, as the multitude of threads on and off of this site complaining about the exact issue I was having, and the EA proposed solution, if all else fails, factory reset, and the EA app and EA games are just not worth that effort.
