Why no HUMAN CUSTOMER SUPPORT?
I KNOW this will probably get shut down real fast cause I don't have a "real" issue lol but it IS A REAL ISSUE TO US!!. We would like to be able to talk to a real live breathing human being about o...
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EA_cuervo
Community Manager
Community ManagerThe EA Help website has been updated, and the way to reach support has been slightly changed. If you click on this link and scroll down to the bottom, you should see the "Contact Us" button, and then you will be asked to enter the details of your request. If you select "Update EA Account" you should get an option to start a chat. Let me know if you have any questions.
Yeah, okay, the fact that you have to go to the forums, search in possibly unreleated threads to maybe be pointed in the right direction are why people are so fustrated with customer support. No where on the site does it say clearly where to go to talk/chat with someone. Not one single place. Every option I click on either takes me back to my account page, or an unrelated FAQ page.
Oh, and I tried all of the steps you suggested and still couldn't live chat with someone. My two requests I've sent aren't noted in my cases page. Is someone going to be getting to them? I don't have any emails about submitting a help request either. Were they even submitted? I don't know. Probably save to say EA doesn't know either.
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