won't let me play on sims

Hi slovie​, 

Thanks for sharing a bit about what challenges you're experiencing. It may help to know a bit more. Could you mention in your reply the following:

1. Which Sims game is this for? The Sims 4?
2. Are you playing on PC or Mac?
3. Do you have mods/CC installed?

Thanks,

EA_Lanna

Hey there slovie​, 

Just checking in as it's been a bit since your last update. Were you able to play with our family in their house? 

If not, could you pop the answers to the questions I asked into your reply? They'll help us understand things a bit more and we'll do our best to offer advice from there.

- EA_Lanna